Q1. Can I customized the products?

A: All products are customized, any specification will be accepted. Please kindly tell our your request.

Q2. What is your delivery time about the production?

A: For the sample, general 3-7 days. For the production, within 30 days (per your order quantity).

Q3. About Warranty?

A: We offer a 3-year warranty on all our products, and only a 1-year warranty on the batteries of products with built-in batteries.

Q4. How does the warranty work?

A: Please provide your order number to email info@fiberorigin.com and our customer service will review your request and transfer your case to our engineers to help you troubleshoot.